Question 1

How often do you get new inventory?

Accepted Answer

We receive new appliances daily. If you don't see what you need today, check back soon or call us to inquire about specific items coming in.

Question 2

Can you help me find a specific appliance?

Accepted Answer

Yes! If we don't have what you need in stock, we can help locate it through our network of suppliers. We'll call you when we find what you're looking for.

Question 3

Do you buy used appliances?

Accepted Answer

We selectively purchase quality used appliances. Bring photos or call us to discuss what you have. We're always looking for clean, working appliances from good homes.

Question 4

Do you sell dishwashers?

Accepted Answer

No, we don't sell used dishwashers due to sanitary reasons. However, if you really want to buy a dishwasher to match your set or appliance, we offer brand new dishwashers.

Question 5

Are your prices negotiable?

Accepted Answer

Our prices are already competitive, but we may have flexibility on package deals or multiple appliance purchases. Talk to our sales team about your specific needs.

Question 6

Do you offer delivery and installation?

Accepted Answer

Yes! We offer professional delivery and installation services throughout Ontario. Our team can deliver same-day or next-day, and we provide complete installation including connections and testing.

Question 7

How much does delivery cost?

Accepted Answer

Delivery costs vary based on location and appliance size. Local delivery typically ranges from $50-$100. We'll provide an exact quote when you make your purchase.

Question 8

Will you remove my old appliance?

Accepted Answer

Yes, we offer old appliance removal service for an additional fee. We'll haul away your old appliance and dispose of it in an environmentally responsible manner.

Question 9

How long does installation take?

Accepted Answer

Most installations take 1-2 hours depending on the appliance and complexity. Our technicians will test everything to ensure proper operation before leaving.

Question 10

What warranty do you offer on used appliances?

Accepted Answer

All our appliances come with a comprehensive 30-day parts and labor warranty. This covers any functional issues that may arise. We also offer extended warranty options for additional peace of mind.

Question 11

What does your warranty cover?

Accepted Answer

Our warranty covers all functional components of the appliance including motors, compressors, heating elements, and electronic controls. Cosmetic issues are noted at time of sale and are not covered unless they affect functionality.

Question 12

What payment methods do you accept?

Accepted Answer

We accept cash and e-transfer only. We do not accept cheques, debit cards, or credit cards.

Question 13

How do you test your appliances?

Accepted Answer

Every appliance undergoes a comprehensive 12-point inspection including functional testing of all components, safety checks, and performance verification. We only sell appliances that meet our strict quality standards.

Question 14

What's the difference between "used" and "scratch & dent"?

Accepted Answer

Used appliances have been previously owned and show normal wear. Scratch & dent appliances are typically newer with minor cosmetic damage but full functionality. Both categories are thoroughly tested and quality assured.

Question 15

Can I see the appliance working before I buy?

Accepted Answer

Absolutely! All appliances in our showroom are connected and ready for demonstration. We encourage customers to see and test appliances before purchase.

Frequently asked questions

Inventory & Availability

Delivery & Installation

Warranties & Returns

Payment & Pricing

Quality & Testing

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